New billing solutions require not only a capable system, but also a change in the company. This is why we are working together across departments and changing our own perspective from previous sales models to customer centricity.
Also elementary is the overarching systemic cooperation, which often requires intelligent layers in order to connect existing systems sensibly. The aim is to use the appropriate system solutions for each basic area.
A high degree of automation and thus monetization with the appropriate system therefore only works with change for everyone involved.
This means that in future not only the customer will be the focus, but also the employee himself. He will become part of the digital transformation instead of being replaced by it.